Alpenweg Mautsysteme

Privacy Policy

This privacy policy outlines how Alpenweg Mautsysteme collects, uses, maintains, and discloses information collected from users of this service. This service operates systems and infrastructure related to road toll collection and management.

Alpenweg Mautsysteme, located at Sterneckstraße 32, Floor 3, Salzburg, 5020, Austria, acts as the data controller for personal data processed in connection with our services.

Information We Collect

We collect information necessary for the operation of our road toll systems and management services. The types of information collected may include:

  • Information you provide: This includes information you provide when setting up accounts, managing payment methods, or interacting with our support services. This may include contact details, payment information, and vehicle details.
  • Information related to toll usage: This includes data automatically generated when a vehicle uses a toll road managed by our system. This may include vehicle identification (such as license plate number or transponder ID), time and location of passage through toll points, distance travelled on tolled segments, and payment status.
  • Technical and usage data: This includes information automatically collected by our systems when you interact with our online platform or related services. This may include IP address, browser type, operating system, usage patterns, and technical diagnostic data.
  • Communication data: Records of correspondence if you contact us for support or inquiries.

We collect information through various means, including electronic detection systems, online portals, mobile applications, and direct interactions.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and operate the road toll collection services, including identifying vehicles, calculating tolls owed, and processing payments.
  • To manage user accounts and facilitate the use of related services, such as online payment portals or pass management.
  • To monitor traffic flow and analyse usage patterns on tolled roads for operational and planning purposes.
  • To provide technical support and respond to user inquiries.
  • To ensure revenue assurance and detect and prevent fraud or misuse of the toll system.
  • To comply with legal obligations and regulatory requirements related to road toll management.
  • To improve our services, systems, and user experience.
  • For internal administrative purposes.

Legal Basis for Processing

We process personal data based on the following legal grounds under applicable data protection laws, including the General Data Protection Regulation (GDPR):

  • Necessity for the performance of a contract: Processing is necessary for the provision of road toll services and related functions that you use or request.
  • Compliance with a legal obligation: Processing is necessary for compliance with legal requirements, such as regulations related to toll collection, financial reporting, and law enforcement requests.
  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms. These legitimate interests include ensuring the efficient and secure operation of the toll system, preventing fraud, improving services, and managing our business operations.
  • Consent: Where required by law, we may rely on your explicit consent for specific processing activities.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted third parties only under the following circumstances:

  • Service Providers: We may share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, IT support, and data analysis. These providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.
  • Legal Compliance and Enforcement: We may disclose your information if required to do so by law, regulation, or legal process, or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. This includes sharing data with relevant authorities for enforcement of toll regulations (e.g., identifying non-payers).
  • Partners: In some cases, data may be shared with partner organisations involved in the integrated operation or enforcement of toll systems, strictly as necessary for the purpose.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise retention period depends on the type of data and the purpose of processing. For example, data related to specific toll transactions may be retained for audit and enforcement purposes for a period required by law or regulation. Account information is retained while the account is active and for a limited period thereafter as necessary.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include physical, electronic, and administrative safeguards designed to secure the information we process.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include:

  • The right to access: Request a copy of the personal data we hold about you.
  • The right to rectification: Request that we correct any inaccurate or incomplete personal data we hold about you.
  • The right to erasure: Request that we delete your personal data under certain conditions (e.g., when it is no longer necessary for the purposes for which it was collected).
  • The right to restrict processing: Request that we restrict the processing of your personal data under certain conditions.
  • The right to data portability: Receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller where technically feasible.
  • The right to object: Object to the processing of your personal data under certain conditions, particularly where processing is based on legitimate interests or for direct marketing purposes.
  • Rights related to automated decision-making: Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless necessary for a contract, authorized by law, or based on your explicit consent.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with a supervisory authority, particularly if you are in the European Economic Area (EEA), if you believe that our processing of your personal data infringes applicable data protection laws.

International Data Transfers

Personal data collected by us may be stored and processed in Austria or in other countries where our service providers are located. When transferring data outside the EEA, we ensure that appropriate safeguards are in place to protect your data, such as relying on adequacy decisions or implementing standard contractual clauses approved by the European Commission.

Third-Party Links

Our online platform or related services may contain links to third-party websites or services that are not operated by us. This privacy policy does not apply to the practices of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the date at the top of the policy. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

Contact Us

For questions regarding this privacy policy or to exercise your data protection rights, please contact us at the following address:

Alpenweg Mautsysteme
Sterneckstraße 32, Floor 3
Salzburg, 5020
Austria